amy zhang creative | shop policies page
 

GENERAL INFORMATION

WHEN WILL MY ORDER SHIP?

Orders typically ship within 1-3 business days of when your order is placed. Any orders placed on Friday-Saturday will not ship until the following Monday, at the earliest.

HOW DO I USE A DISCOUNT CODE?

In the Order Summary section of the checkout page, enter your code in the Discount Code bar and click Apply. Only one promo code may be applied per order.

DO YOU CHARGE SALES TAX?

We currently only charge sales tax for the state of Colorado.

MORE QUESTIONS?

For any additional questions or concerns, or to process a return, please visit our contact page OR send an email to hello@shopamyzhang.com.

RETURNS + EXCHANGES

WHAT IS YOUR RETURN POLICY?

Items must be unopened and unused to be eligible for return — qualifying items may be returned wtihin 15 days of receipt for a refund, which will be credited to your original method of payment. Shipping costs are non-refundable, and will be excluded from the return amount. Please visit our contact page or email us at hello@shopamyzhang.com if you would like to begin your return process.

WHEN WILL I BE REFUNDED?

Your refund will be processed within 1-3 business days of its arrival to our shop, and the charges placed on your card will be credited to you. Please note that refunds may take up to 10 business days, depending on your payment provider's processing times. If you do not receive your refund within this time frame, please reach out via our contact page OR email us at hello@shopamyzhang.com.